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Monthly Billing
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Monthly Billing Starts July 2024
What’s changing?
Starting in July 2024, all customers will be moved to monthly billing. You will receive your last bimonthly bill in either June or July (depending on your billing cycle), and your first monthly bill will arrive about 30 days after that.
Why are you making this change?
There are several benefits of monthly billing. One is to align with the cadence of other household bills. Monthly billing should also help customers with budget planning, monitoring their water usage, and detecting leaks early, resulting in less water (and money) waste.
When will I get my first monthly bill?
Bimonthly customers are currently on two billing cycles. The transition to monthly billing will be as follows:
- If you usually receive your bimonthly bill in May, you will receive one more bimonthly bill in July. Your first monthly bill will arrive after August 1, covering just July usage.
- If you usually receive your bimonthly bill in June, you will receive your first monthly bill after July 1, covering usage for just June.
Will monthly bills mean estimated readings?
No. Most customers have been upgraded to our Automated Meter Reading (AMR) system, which electronically transmits readings from your water meter. That means your bills always reflect your actual usage.
I currently mail my payment, which means I'll have to use more postage. How can I save time and money?
Paying online can help save you time and money. You can sign up via our online portal or use the "Guest Payment" option to make a payment without registering. Paying via phone is also free.
I'm on autopay. Do I need to make any changes during this transition?
No. If you've opted for automatic payments, your bank will be drafted monthly on your due date; no additional steps are needed.
Do I have to sign up for autopay if I enroll in paperless billing?
No. Enrolling in paperless billing does not mean you have to make automatic payments. Once you register through our portal, you'll have the option to make a one-time payment or sign up for automatic recurring payments. Neither of these options has an associated fee. You can deduct payments from your checking or savings account using either option.
Does it cost anything to pay via phone?
No. We do not charge our customers a service fee for online or phone payments. For your convenience, you can deduct the payment from your checking or savings account.
Convenient ways to pay
While our billing cycle is changing, you still have all the same convenient ways to pay. Call us or visit our Billing FAQs page for more details.
